My first job out of college I worked for gifted entrepreneur Dale Hanson Bourke at her consulting firm, Publishing Directions, Inc. She taught me so many things about running a business, client relationship development, and a brilliant method for proofreading and catching mistakes on a page!
One day in a file drawer, I spotted a folder labeled “Letters to Read on a Bad Day.” She created it after receiving a nice letter on a bad day and decided to save it. More than 25 years have passed, and she still has the file and uses it!